FAQ

 

1.) How long does shipping take?
To guarantee the highest quality and compliance, each order undergoes a strict 1-3 business day processing phase. Once dispatched, shipping via our premium express line to the United States takes 6-10 business days. To offer premium mid-century designs at a fair price, we ship directly from our manufacturer's central facility. This reduces unnecessary transport routes and carbon emissions. You will receive a personal tracking link as soon as your package leaves our warehouse.

 

2.) What is your 30-Day Risk-Free Trial?
We want you to experience the transformative warm glow of AuraGlow™ completely risk-free. If you are not absolutely mesmerized by how it elevates your home sanctuary within 30 days of delivery, simply contact our support team at info@charfes.com for a hassle-free refund.

 

3.) Is the AuraGlow™ Lamp cordless?
Yes! The AuraGlow™ features a high-performance, integrated 1800mAh rechargeable lithium-ion battery. Simply charge it with the included USB-C cable for approximately 3.5 hours, unplug it, and enjoy clean, wireless ambient lighting anywhere in your home.

 

4.) What material is the AuraGlow™ made of?
The AuraGlow™ is molded from high-grade, impact-resistant optical ABS polymer with a premium satin finish. Unlike fragile mid-century glass lamps, our architectural-grade polymer diffuser is virtually shatterproof, drop-resistant, and entirely safe for households with pets or children.

 

5.) How can I track my shipment?
The moment your package is registered by our premium shipping partner, you will automatically receive an email with your personal tracking number. You can enter this number directly on our "Track Your Order" page in our main menu to see real-time updates.

 

6.) Are your products safety-certified?
Absolutely. We refuse to compromise on quality and safety. The AuraGlow™ is fully CE, FCC, and RoHS certified to ensure 100% electrical and battery safety in your home.

 

7.) How to contact us?

We value clear communication and are here to assist you with any questions regarding your home transformation. You can reach the Charfes support team through the following channels:

• Email us via: info@charfes.com

• Call our customer support hotline: +1 307-3812-798

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

 

Company Details:

• Trade Name: CHARFES

• Legal Entity: Circaetus Realty LLC

• Physical Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA